AlignConsulting Articles

AlignConsulting articles provide how-tos and case studies on facilitating change in a complex, networked, global ecosystem.  These are listed in chronological order. Please scroll down to see the most recent.  At the bottom are reviews of Sharing Hidden Know-How (Jossey-Bass/Wiley, 2011) by prominent authors and bloggers.

Enjoy Knowledge Jam "spot" (video) for Columbia University Information and Knowledge Strategy Masters Course here  (Event 9/1/11 Posted 11/9/2011)

Come back frequently to read and engage in our debates and musings!

Articles by or Quoting AlignConsulting and its Partners

1. “Don’t Just Capture Knowledge – Put It to Work,” by Katrina Pugh and Nancy M. Dixon, Harvard Business Review, May 2008.  (link goes to full article on HBR site) http://hbr.harvardbusiness.org/2008/05/dont-just-capture-knowledge-put-it-to-work/ar/1
2. “Harvesting Project Knowledge,” by Nancy M. Dixon and Kate Pugh, NASA ASK Magazine, Spring 2008.  http://askmagazine.nasa.gov/issues/30/30i_harvesting_project_knowledge.html
3. "Sharing hidden Know-How," by Katrina Pugh (Presentation to SIKM Leaders Global, June 15, 2010)  http://www.slideshare.net/Katepugh/sikm-knowledge-jam-katrina-pugh-100615 Recording of this: http://www.divshare.com/download/11712612-68d
4. “Sustainable Communities: 10 CSFs for Sharing the Faith,” by Katrina Pugh, IBM Syn.chrono.us social media blog, July, 2010. http://synch.rono.us/social/blog.nsf/dx/07192010091946AMSLIHMX.htm
5. “Jamming with the Institute for Healthcare Improvement," by Katrina Pugh and Jo Ann Endo, NASA Ask Magazine, Winter, 2011. http://www.nasa.gov/offices/oce/appel/ask/issues/41/41i_jamming.html
6. "Unleashing Unstructured Data Value Means Mobilizing us, not just our Machines," by Katrina Pugh, Dashboard Insight, February 17, 2011)  http://www.dashboardinsight.com/articles/new-concepts-in-business-intelligence/unleashing-unstructured-data-value.aspx
7. "Knowledge Jam" (presentation to KM Chicago, February 8, 2011) http://www.slideshare.net/Katepugh/knowledge-jam-for-chicago-km-110208
8. "Offshoring with Intention" by Katrina Pugh and Neeraj Wadhera (Presentation to MIT Sloan Center for Information Systems Research Class, taught By Jeanne Ross)http://www.slideshare.net/Katepugh/mit-sloan-bus-of-it-class-jeanne-ross-100406-final
9. "How Financial Companies Can Prevent Knowledge Loss," by Katrina Pugh, Smart Blogs on Finance, May 9, 2011 http://smartblogs.com/finance/2011/05/09/how-financial-companies-can-prevent-knowledge-loss/
10. "Get Your Team to Share the Information that Matters Most" (BNET "Connected Manager" blog, May 20, 2011) http://www.bnet.com/blog/virtual-manager/get-your-team-to-share-the-information-that-matters-most/1369?tag=content;drawer-container 2/20/2011
11. "Sharing Hidden Know-How: Facilitator as Catalyst for Innovation," by Katrina Pugh, Learning Magazine, July 11, 2011. http://trainingmag.com/article/sharing-hidden-know-how-facilitator-catalyst-innovation
12.  "Knowledge Jam: Three disciplines to beat the merger performance odds," by Katrina Pugh, Ivey Business Review, July/August, 2011.  http://www.iveybusinessjournal.com/topics/strategy/knowledge-jam-three-disciplines-to-beat-the-merger-performance-odds
13. "Talk Trumps Text for Sharing Hidden Know-How" by Nancy Settle Murphy and Katrina Pugh in IT Performance Improvement, August 16, 2011. http://www.ittoday.info/ITPerformanceImprovement/Articles/2011-08NSM.html
14. "IT Investment Planning: Reimagining the Process" by Katrina Pugh, CIO Insight Magazine, August 25, 2011. http://www.cioinsight.com/c/a/Expert-Voices/IT-Investment-Planning-Reimagining-the-Process-697736/
15. "How to Use Technology to Create a Knowledge-Sharing Culuture," Chief Learning Officer Magazine (quoting Katrina Pugh), September 7, 2011. http://clomedia.com/articles/view/how-to-use-technology-to-create-a-knowledge-sharing-culture/1
16. "How Big Banks can Fix their Leadership Blindspots," by Katrina Pugh, Reuters Great Debate Blog, October 18, 2011. http://blogs.reuters.com/great-debate/2011/10/18/how-big-banks-can-fix-their-leadership-blindspots/
17. "Channeling Insight Into Action, by Katrina Pugh, KM World 2011, November 3, 2011. http://www.slideshare.net/Katepugh/channeling-insight-into-action-for-km-world-111103-v2

18. "You're married. Now what?," in Chief Executive Magazine (quoting Katrina Pugh), November 2011  http://chiefexecutive.net/youre-married-now-what

19. "The Collaboration Conundrum," by Michael O'brien (quoting Katrina Pugh), Human Resource Executive Magazine, December 9, 2011. http://www.hreonline.com/HRE/story.jsp?storyId=533343915&query=katrina
20. "A Social media Dillemma" by Andrew McIlvaine (quoting Katrina Pugh), Human Resource Executive Magazine, January 9, 2012. http://www.hreonline.com/HRE/story.jsp?storyId=533344210
21. Building the Social Media Ecology, by Katrina Pugh, IBForum Blog http://www.ibforum.com/2011/06/22/building-the-social-media-ecology-part-one/  and http://www.ibforum.com/2011/06/23/building-the-social-media-ecology-part-two/ 
22. “To Fit or Not to Fit” in Talent Management,  by Ronnie Reese (Interview was in November, 2011) http://www.nxtbook.com/nxtbooks/mediatec/tm0412/#/36 .
23. "Sharing Hidden Know-How," Journal of Digital Media Management, Vol 1. No. 1, 49-54, May, 2012. http://alignconsultinginc.com/sites/default/files/Jrnl of Digital Media Mgt May 2012 Pugh Sharing Hidden Know-How 48-54.pdf
24. Making Big Data Smarter, TDWI Business Intelligence Site, August 7, 2012. http://tdwi.org/articles/2012/08/07/making-big-data-smarter.aspx
25. Trusting in Us, by Katrina Pugh (with Sam Frank), Synthesis Partnership Critical Issues #16, March, 2013 http://www.synthesispartnership.com/critical16/

Reviews of Sharing Hidden Know-How, by Katrina Pugh (Jossey-Bass/Wiley, 2011)

1. PR Web Press Release   http://www.prweb.com/releases/2011/4/prweb8283282.htm 4/8/2011
2. Creelman Research "Kate Pugh: Sharing Hidden Know-How" http://www.creelmanresearch.com/files/Creelman2011vol4_01.pdf  1/27/2011
3. Curtis Conley's blog  http://kmchicago.blogspot.com/2011/04/sharing-hidden-know-how-now-available.html      4/15/2011
4. Marc Solomon's blog http://ututilis.com/2011/04/24/hidden-know-how-kate-pugh-transforms-knowledge-transfer/     4/24/2011
5. CIO Magazine "What We're Reading"  http://www.cio.com/article/680743/What_We_x2019_re_Reading_from_the_May_1_2011_Issue_of_CIO_Magazine                4/27/2011
6. Collaboration Pizza (Chris Coleman's interview - live radio blog interview with Kate Pugh) http://www.blogtalkradio.com/collaborationpizza/2011/04/28/get-all-those-smarts-out-of-jail-author-kate-pugh-on-knowle    4/28/2011
7. Evan Rosen Blog "Recasting Knowledge Management" http://collaborationblog.typepad.com/collaboration/2011/05/recasting-knowledge-management.html    5/1/2011
8. Williams College "Eph's Bookshelf"http://ephsbookshelf.williams.edu/articles/sharing-hidden-know-how-how-managers-solve-thorny-problems-with-the-knowledge-jam/   5/6/2011
9. Jack Vinson's blog  http://blog.jackvinson.com/archives/2011/05/23/sharing_hidden_know-how_-_the_knowledge_jam.html   5/23/2011
10. Learning Solutions Magazine Book Review http://www.learningsolutionsmag.com/articles/690/book-review-sharing-hidden-know-how-by-katrina-b-pugh  6/8/2011
11. Gil Yehuda's blog   http://www.gilyehuda.com/2011/06/21/sharing-hidden-know-how/    6/21/2011
12. Earley and Associates blog by Gary Kahn "Remember the Conversation - a Knowledge management best practice" http://www.earley.com/blog/remember-conversation-knowledge-management-best-practice     7/13/2011
13. Amazon reviews  http://www.amazon.com/Sharing-Hidden-Know-How-non-Franchise-ebook/product-reviews/B004QWZQ9I/ref=dp_top_cm_cr_acr_txt?ie=UTF8&showViewpoints=1   7/11/2011
14. Bill Ives Blog (Outstart knowledge solutions blog) http://blog.outstart.com/pe/action/km/viewelement?id=10105201      8/18/2011