Katrina (Kate) Pugh is a consultant, author, lecturer and the president of AlignConsulting, a firm that helps organizations harness untapped knowledge and channel insight into action. She is on the faculty of Columbia University's Information and Knowledge Strategy Masters Program. Drawing from more than 20 years of combined consulting and industry experience in the healthcare, energy, information technology and financial service sectors, Kate consults and lectures widely. She is also a lead benchmarker with the Intranet Benchmarking Forum, an associate with Knowledge Management Associates, and a senior consultant a Earley & Associates.
Prior to forming AlignConsulting, Kate consulted with Monitor Group, Oliver Wyman (formerly Mercer Management Consulting), PwC Consulting/IBM and Dialogos, Inc.Sample clients include Eli Lilly Fidelity Investments, Fleishman-Hillard, the Institute for Healthcare Improvement, Mitokine Bioscience, Medtronic, Motorola and World Bank. An accomplished leader in knowledge management (KM) strategy initiatives, she also co-founded and launched PwC/IBM’s KM strategy practice.
Kate has held leadership positions with Intel Corporation, JPMorgan and Fidelity. In these capacities, she co-managed Intel Solution Services’ Knowledge and Process Management Group, initiated and ran the JPMorganChase Finance Portal Program for 4,000 users, and launched and ran Fidelity Personal and Workplace Investment KM program. She has also launched and run numerous communities of practice, including Intel’s award-winning Enterprise Architects’ community. For internal and external clients, Kate designed and launched dozens of social media, document management and collaboration platforms.
Her book, “Sharing Hidden Know-How: How Managers Solve Thorny Problems with the Knowledge Jam," (Jossey-Bass, 2011) serves as a practical guidebook for solving common business problems. Kate demonstrates how the conversation-based method of the Knowledge Jam helps organizations and networks to use their collective know-how to improve business practices. Kate has also written articles published in the Harvard Business Review, NASA Ask Magazine, Ivey Business Journal, and Dashboard Insight. A sought after speaker, she has lectured or workshopped at NASA, MIT Sloan School of Management, Babson University, the Center for Business Intelligence and CPSquare.
Kate has a BA from Williams College and an MS/MBA from MIT Sloan School of Management. Her key areas of expertise include: accelerating innovation, maximizing combined knowledge in merger integrations, off-shoring and outsourcing, smoothing executive transitions and succession planning, and finding ways to make social media initiatives more productive.