Kate Pugh’s book addresses one of the time-honored problems in organizations: how do you get people with experience, solutions, and knowledge to share them effectively with those who need those valuable assets? Technology, we now know, is not the answer—human discussion is. Sharing Hidden Know-How tells you how to structure and facilitate these important conversations.
Thomas H. Davenport
President’s Distinguished Professor of IT and Management, Babson College
Knowledge has always been about conversation-even if we fail to acknowledge it all the time. In this innovative and useful book Kate Pugh shows how you can be a far better knowledge practitioner just by releasing the power of talking in your organization. A fine example of the new generation of knowledge books.
Larry Prusak, author of Working Knowledge
Visiting Scholar, Marshall School of Business, USC
Senior Knowledge Advisor to World Bank and NASA
The next generation of leadership effectiveness is about conversation and reflective facilitation, not just texts and tweets. Sharing Hidden Know-How makes the case for intentional, conversation-based leadership, and provides the practice model to pull it off. Viewed from above, this important book is itself a conversation between Kate Pugh’s basic propositions and those of a diverse group of other thinkers, all woven into a unified whole. Viewed on the ground, it is an intellectual joyride, coherent, insightful, promisingly pragmatic, and with just the right measure of the personal to fully reveal a fruitful mind in motion.
David Kantor, Director, Kantor Institute, Author, Reading the Room (Jossey-Bass, 2012)